Furniture & Fabric Claims Representative

The Opportunity: The Furniture and Fabric Claims Representative investigates, evaluates, and resolves product and installation claims for fabrics, trims, and wallcoverings. Serves as the primary liaison between clients, Purchasing, and installers to ensure accurate flaw assessments, fair vendor accountability, and swift, high-satisfaction resolutions. Responsibilities: Serve as the single point of contact for sellers and customers who report a claim with their delivered and applied/installed Fabric, Trim, or Wallcovering order. Manage daily communications via phone and email through Zendesk with customers, Sales Support associates, vendors, service technicians, freight partners, and internal departments.…