LansweeperCustomer Experience

Technical Support Engineer - Network & Security

Austinhybridmid

Posted 1w ago · via Recruitee

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About this role

Context & Impact Lansweeper is opening a new Support Engineer position in Austin, TX, an on-site-first role (3 days/week) for someone who wants to embed in a technically sharp, close-knit team. Your mission: become a trusted technical expert helping IT professionals worldwide get maximum value from the Lansweeper platform, working from an extensive in-house lab across Windows, Linux, macOS, Active Directory, VMware, AWS, and Azure. Over time, you'll develop SME-level expertise in one or more domains, with a clear path toward Operational Lead and beyond. Near-term focus: handle more cases faster, with fewer touchpoints per resolution. By 2027, the team moves toward enterprise account support, meaning higher-stakes customer interactions and broader technical responsibility will follow.…

Read the full description on Lansweeper's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: go, sql, aws, azure, claude…

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Austin. We weight your proximity and willingness to relocate.

Score yourself on this role.

Free · no card · written explanation included

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

gosqlawsazureclaudejiraconfluenceteams

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