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Customer Engineer / Senior Customer Engineer

4144 N. Central Expressway Suite 115onsitesenior

Posted today · via Workday

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About this role

We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude. Job Description Roles & Responsibilities Technical Support & Issue Management Handle initial technical inquiries and FAQs; manage the end-to-end trouble ticket lifecycle including creation, tracking, and following established escalation processes. Support the setup, configuration, and maintenance of CPEs such as 5G FWA, RG, Wi-Fi Routers, Extenders, and Mesh systems. Utilize network analysis tools (e.g., Wireshark) to diagnose and resolve network faults. Propose solutions for unprecedented problems or unexpected situations by adapting established procedures to specific customer environments.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: fiber, teams

Level fit

This role is senior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in 4144 N. Central Expressway Suite 115. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

fiberteams

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