Senior Customer Success Manager
Melbourneonsitemanager
Posted 5mo ago · via Lever
About this role
At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government.
We're looking for our next rock star Senior Customer Success Manager (CSM) based in Melbourne where you'll be responsible for driving customer outcomes and long-term value by acting as the strategic partner between the customer and Objective. Reporting to the VP of Customer Success, you'll be a key member to balance customer advocacy with commercial outcomes, strengthen relationships across all organisational levels, and guide customers through adoption, expansion and long-term retention.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Melbourne. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included