Advisor, Customer Intelligence (OpEx / Process Transformation)

With the purpose of evolving Oriental’s Operational Excellence (OpEx) strategy, the Advisor, Customer Intelligence (Process Improvement) plays a key role in assessing processes within the Customer Intelligence & Operations structure and driving continuous improvement across the organization. Under the guidance of the Team Lead or Manager, the role applies data-driven approaches to identify improvement opportunities, optimize resources, and enhance processes through performance metrics and operational insights. The position partners with internal stakeholders to address opportunities, eliminate non-value-added activities, and ensure alignment with business and regulatory requirements.…