We are looking for our next Senior Real-Time & WFM Analyst

Bogotáonsitesenior

Posted 1mo ago · via Workable

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About this role

At One Touch Direct (OTD Americas) , we are looking for an analytical, dynamic WFM Analyst with strong operational leadership skills to join our Data Strategies team. If you have experience in real-time monitoring, metrics management, and executing action plans within the BPO industry, this opportunity is for you! 💼 What We Offer Base Salary: $4,500,000 COP Bonus/Commissions: Up to $500,000 COP Contract Type: Indefinite-term contract (Job stability & career growth) Schedule: 42 hours per week | Monday to Sunday (Rotating shifts with 2 days off per week) Work Location: Bogotá – Conecta 80 Business Center (On-site) 📋 Key Responsibilities Monitor operations attentively to identify and address discrepancies compared to baseline workforce planning.…

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What we'd score you on

reqspace match rubric

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Skills match

For this role: monday

Level fit

This role is senior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Bogotá. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

monday

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