客戶服務助理 Customer Services Representative/ Assistant Officer, CS

Kwun Tongonsitemid

Posted 4mo ago · via Workable

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About this role

Job Responsibilities Provide customers with high-quality customer hotline services and answer inquiries through telephone and digital channels Complete daily work professionally according to pre-set work processes Record and follow up on customer inquiries Actively learn and master the latest product and service knowledge to provide customers with the best solutions 工作職責為顧客提供優質的客戶熱線服務，解答電話和數碼化渠道的查詢依據預先設定的工作流程，專業地完成日常工作記錄並跟進客戶查詢積極學習並掌握最新的產品和服務知識，為客戶提供最佳的解決方案 Requirements Job Requirements HKCEE/ HKDSE or above Good written and spoken skills in English, Cantonese and Putonghua Strong with customer services skills, telephone manner and communication skills At least 1 year customer service / contact centre experience 工作要求中五或香港中學文憑考試以上教育程度良好的英語、粵語、普通話書寫和口語能力具備良好客戶服務技能及溝通技巧至少 1 年客戶服務熱線／呼叫…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Kwun Tong. We weight your proximity and willingness to relocate.

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