Senior Officer, Medical Affairs (Customer Relations)

Hong Kongonsitesenior

Posted 1mo ago · via Workable

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About this role

· Assist Supervisor for the following duties: · Compliment/ Feedback/ Complaint/ PSS/ NPS Handling: · Handle non clinical related complaints including investigations and liaise with team leaders, supervisors, third parties, to collect information and resolving issues; · Prepare meeting agenda and meeting notes; · Responsible to reply to client by phone/ in writing; · Escalate case to Legal / Medical Director for advice when necessary; · Prepare report for periodical review by relevant parties. · Maintain up-to-date knowledge of industry developments; Requirements · Higher Diploma/ Associate Degree or above · 4 years + experience in customer service, complaint handling, client relations etc is preferrable.…

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What we'd score you on

reqspace match rubric

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Skills match

We compare your skills against the role requirements.

Level fit

This role is senior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Hong Kong. We weight your proximity and willingness to relocate.

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