Team Lead - CCT
Mumbai - Smartworksonsitesenior
Posted 3 days ago · via Workday
About this role
This role involves leading a Customer Contact Team (CCT) to ensure efficient and effective customer support operations and a positive customer experience. Responsibilities:** * Lead and supervise a team of CCT representatives, providing guidance, coaching, and performance feedback. * Oversee daily CCT operations, including call handling, email responses, and chat support, ensuring adherence to service level agreements (SLAs). * Develop and implement strategies to improve customer satisfaction and team productivity. * Conduct regular team meetings and training sessions to enhance skill sets and knowledge of products/services. * Handle escalated customer inquiries and resolve complex issues with professionalism and efficiency.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Mumbai - Smartworks. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included