Workforce Forecasting Sr Specialist

Summary: The Workforce Forecasting Sr Analyst is responsible for understanding how the contact center or customer service tools work and how to leverage tools for both day-to-day and long-term capacity needs. Supports the Senior Workforce Planner with short-term forecasting and overall analysis Optimize workforce management activities including analysis of inbound and outbound consumer demand Building forecasts and establishing staffing requirements Optimizing resource allocation, monitoring compliance, and variances to scheduled shifts and other key performance indicators. Responsibilities : 60% Create short-term forecasts to be used for determining scheduling of shifts, breaks, lunches, overtime, or time off.…