Estate Manager (Customer Service & Operations)

[What the role is] You will supervise and guide frontline officers and oversee daily counter operations to ensure smooth and efficient service delivery, manage complex cases and resolve escalated issues, and review and streamline operational processes to improve the customer experience. You will also be involved in the administration and processing of sales applications, assess and respond to appeals, draft case reports/submissions, and liaise with applicants and relevant agencies. [What you will be working on] As an Estate Manager (EM) in the Sales Department's Customer Service & Operations Team, you will supervise frontline officers in delivering a positive and seamless experience for our flat buyers, from flat booking and signing of legal documents to key collection.…