[LTA-DPO] DEPUTY / ASSISTANT MANAGER, ERP OPERATIONS

[What the role is] You will be part of a dynamic team responsible for the day-to-day operations of the ERP Call Support function, playing a key role in delivering quality customer service and stakeholder engagement. [What you will be working on] Your primary responsibilities include managing feedback and enquiries from members of the public, as well as responding to queries from internal and external stakeholders on ERP-related matters. As part of the ERP Call Support Team, you will provide timely and accurate written responses, assist customers with their enquiries, and ensure a positive service experience. In addition, you will: Maintain and update operational documents, standard operating procedures, ISO documentation, user manuals, FAQs, and knowledge base resources.…