Customer Service Officer (1 Year Contract)

Singaporeonsite

Posted 2w ago · via Workday

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About this role

Job Description Manage enquiries within a tight timeline and efficiently follow up on the investigation to minimise outstanding cases. Proactively communicate and report on anomalies to customers, ensuring transparency and swift resolution. Coordinate with service providers and international stakeholders to obtain the latest status updates and provide comprehensive feedback or conclusive updates to customers accurately. Evaluate the feasibility of compensation claims submitted by customer service representatives ensuring adherence to company policies. Analyze vendor portals and case handling procedures, sharing insights and best practice with the customer service team to ensure overall efficiency. Ensuring high quality service and customer satisfaction.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: swift, monday

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Singapore. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

swiftmonday

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