Head of Customer Success
director$150K – $176K
via Ashby
About this role
ABOUT THE ROLE
This is a ground-floor opportunity to build and own the entire post-sales function at a seed-stage B2B SaaS company with strong product-market fit and a large, established enterprise customer base. As a player-coach, you will personally manage strategic accounts while designing the systems, playbooks, and team that will scale Customer Success as the company grows. You will work directly with the founders and carry one of the broadest spheres of influence at the company.
WHAT YOU'LL DO
- Own the full customer journey from onboarding through QBRs, renewals, and expansion across enterprise accounts.
- Manage and resolve customer support tickets while building AI agents to triage and automate repetitive requests.…
Read the full description on True Talent Solutions Partners's site →
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: looker, salesforce, hubspot
2
Level fit
This role is director-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in a specific location. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
lookersalesforcehubspot