Experience Delivery Lead in Sleepy Hollow, NY

What success looks like in this role: • Overall accountability of a success of delivering experience as a service. Monitor automation progress, identify issues and risks, and create mitigation plans with clear actions and ownership. Implement and drive XLAs towards the outcomes and experiences that end users expect from the XMO service. Managing Proactive and Automation Engineers to implement cases to achieve required outcomes efficiently. Creating and taking forward experience use cases and automations that demonstrate positive outcomes to the customers. Building relationship with customers and cross-functional teams internally and externally. Collaboration will be a key to increment value of the XMO across all service towers.…