Senior Service Delivery Manager

What success looks like in this role: • Leads the planning, execution and delivery of complex projects, ensuring they meet business objectives. • Manages project budgets, ensuring delivery within financial constraints and maximization of profitability metrics. • Serves as a product and domain expert, defining client requirements and sharing expertise internally and externally. • Proactively identifies risks, develops mitigation strategies and resolves issues to keep projects on track. • Serves as primary point of contact for high profile clients, managing relationships and ensuring long-term partnerships. • Ensures that client needs are understood and met, collaborating cross-functionally to address challenges and provide solutions.…